Chengdu Rongshengding Safety Facilities Co., LTD company profile

Since its establishment in 2009, it has been 16 years and has an excellent reputation in the industry

We have always adhered to the concept of "customer first, service foremost", taking meeting customer needs as the core task, and sparing no effort to provide customers with high-quality and efficient after-sales service. Committed to solving problems for customers, providing professional technical support and considerate services, creating value for customers and bringing an outstanding after-sales experience.

Form a professional team: We have carefully built a professional after-sales service team, whose members include technicians, customer service staff, etc. Through regular training and skill enhancement, ensure that the team can respond to customer demands promptly and accurately. ​

Optimize service processes: A complete after-sales service process has been established, covering all key links such as customer feedback, appointment service, service execution, and service feedback. Strict management and supervision are implemented for each link to ensure a smooth and efficient service process. ​

Introduce efficient systems: Introduce intelligent customer information management systems, service reservation systems, service execution management systems and other efficient service management tools to comprehensively enhance service efficiency and quality. ​

Complete spare parts inventory: A complete spare parts inventory has been established to ensure that the required spare parts can be provided promptly during the maintenance process, minimizing the waiting time for customers to the greatest extent.

We have a professional team of 50 to 80 people. The team members have clear divisions of labor and work closely together. With rich experience and exquisite skills, they provide a solid guarantee for the high-quality development of the company's railing business and excellent after-sales service. ​

In terms of team composition, it covers multiple core areas such as R&D design, production and manufacturing, quality inspection, sales and operation, as well as after-sales service. The R&D and design team is composed of senior designers in the industry. They closely follow market trends, deeply study customer needs, and continuously launch railing products that are both practical and aesthetically pleasing with innovative design concepts and advanced design technologies. The production and manufacturing team is composed of experienced technical workers and skilled operators, strictly following the standardized production process to ensure that every railing product meets high-quality standards. The quality inspection team adheres to a rigorous and meticulous working attitude, conducting multi-link and all-round inspections on raw material procurement, production processes, and finished products, leaving no minor flaws unchecked. The sales and operation team has excellent communication and market expansion capabilities, capable of accurately grasping customer needs and providing professional product solutions for customers. The after-sales service team, as an important bridge for communication with customers, is composed of highly skilled maintenance personnel and patient and meticulous customer service staff, always ready to solve problems for customers.